Privacy Policy

1. Information We Collect

When you create an account, use our services, or contact our support team, 88ami may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport number (required for KYC verification)
• Contact details: email address, phone number, and residential address
• Financial information: bKash, Nagad, Rocket, or Upay mobile banking numbers used for deposits and withdrawals; transaction history
• Technical data: IP address, device type, browser type, operating system, session duration, and page interaction logs
• Communication records: messages you send to our support team via email or live chat

We collect only what is necessary to deliver our services, verify your identity in accordance with responsible gaming and anti-fraud requirements, and maintain a safe platform for all users.

2. How We Use Your Information

The personal data we collect is used exclusively to operate and improve the 88ami platform and to serve you as a player. Specific uses include:

• Account creation and identity verification (KYC compliance)
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Providing customer support and responding to your queries and complaints
• Sending you service-related communications such as account alerts, transaction confirmations, and security notifications
• Detecting and preventing fraud, money laundering, and other prohibited activities

We do not use your personal data for unsolicited third-party marketing. If you have opted in to receive promotional communications from 88ami, you may opt out at any time by contacting our support team.

3. Sharing Your Information

88ami does not sell or commercially share your personal data. We may share your information only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the financial data required to complete your transactions securely.
• Game providers: technology partners such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymized session data solely for delivering gameplay functionality.
• Legal authorities: we may disclose personal data if required by applicable law, court order, or lawful request from a regulatory or governmental authority.
• Fraud prevention partners: aggregated or anonymized data may be shared with anti-fraud services to protect all platform users.

Any third-party service provider that processes data on our behalf is contractually required to maintain the same standard of data security that we apply internally. We do not permit them to use your data for any purpose beyond the specific service they provide to us.

4. Data Security

88ami employs multiple layers of technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, secure server infrastructure, access control policies that restrict employee access to your data on a need-to-know basis, and regular security reviews.

While we implement these protections diligently, no system is entirely immune to risk. In the event of a data breach that materially affects your rights, we will notify affected users as promptly as practically possible. We encourage all players to use strong, unique passwords for their accounts and to never share account credentials with anyone.

5. Cookies and Tracking Technologies

88ami uses cookies — small text files stored on your device — to enhance your browsing experience on our platform. Cookies help us remember your login session, store your language and display preferences, and analyze how players navigate the site so we can improve it. We may also use tracking pixels and similar technologies for performance analytics.

You can control and manage cookie settings through your web browser. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of some features on the 88ami platform.

6. Your Rights

As a registered user of 88ami, you have the following rights concerning your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any personal information we hold is inaccurate or incomplete, you may ask us to correct it.
• Right of erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to limit how we use your data while a complaint or dispute is being resolved.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe, and no later than 30 calendar days from the date of receipt.

7. Payments and Financial Data

88ami facilitates payments through bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a deposit or request a withdrawal, you will be prompted to provide your mobile banking number or card details directly to our payment processing partners. 88ami does not store your full card numbers or mobile banking PINs on its servers.

All financial transactions are processed over encrypted connections. Transaction records — including deposit amounts, withdrawal amounts, and timestamps — are retained for a period required by our anti-money-laundering and record-keeping obligations. These records may be provided to lawful authorities upon a valid legal request.

8. Age Restriction

88ami is strictly an adults-only platform. You must be 21 years of age or older to register, deposit, and play on 88ami. By creating an account, you confirm that you meet this age requirement. We reserve the right to request proof of age at any point and to suspend or close accounts that cannot verify compliance with this requirement.

If we have reasonable grounds to believe that a user is under 21 years of age, we will suspend that account immediately, withhold any pending withdrawals pending verification, and conduct a full KYC review. Any winnings accumulated by an underage player will be forfeited in accordance with our Terms and Conditions.

9. Changes to This Privacy Policy

88ami reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notice. Your continued use of the platform after any changes take effect constitutes your acceptance of the revised policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version of this policy will always be available at https://88ami.pro/privacy-policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 88ami handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are committed to addressing your privacy concerns promptly and transparently.

You can reach us by email at [email protected]. Our support team operates 24/7 Bangladesh Standard Time (BST, UTC+6) and will endeavour to respond to all privacy-related enquiries within 5 business days.